We joke about the way some people can just get things to go their way simply by being them. You know, that guy Joe, he had no business getting that meeting with the big client, but he basically charmed his way in! We often forgive the leaders of smaller, local... more
Did you know that nearly one in five people are living with disability? Maybe that sounds high to you. You might think you don’t encounter that many people with a disability in a given day. Now consider that up to 90 percent of people with a disability are living with... more
A successful workplace training program should have custom-created content. After all, you need your employees to have knowledge specific to your organization and industry. You may have to develop training modules around the tools your employees use, the products or services you sell, and your specific company policies. But that... more
A client bought some of my time, and we’re working with a series of regular meetings with me serving as a guide. One of the activities is looking at a suite of courses that are currently offered, and considering alternative approaches. The situation is that there is a job task... more
More employees than ever are working remotely. According to Globalworkplaceanalytics.com, the number of employees who work from home has grown by 159% since 2005, more than 11 times faster than the rest of the workforce. Sales is no exception; FlexJobs’ list of the most popular work-at-home jobs includes sales representatives,... more
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. And this would be wrong for many reasons. Instead, you should have multiple measures and a clear idea of what ‘acceptable’ is.... more
Litmos is honored to take home the Gold Best Advance in Leadership Development Award in Brandon Hall Group’s 2019 Excellence Awards. We partnered with TTEC in this award submission because there truly isn’t anyone else who has innovatively used learning technology to create a leadership development program the way TTEC... more
Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted by The Conference Board, CEOs globally expressed concern over the idea that customer experience will be more important than products. From The C-Suite Challenge, 2019: “Worldwide, CEOs agree they need... more
One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma of lack of ‘engagement’. Another important promoted issue, particularly in the area of customer experience and success is ‘brand promise’. Here, it’s about an offer to the customer that’s enticing... more
Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building autonomous vehicles. It’s October, the beginning of the last quarter of the year, and Sales Bootcamp doesn’t kick off until January. Like most rapid startups, hitting their annual goal is... more
