A client bought some of my time, and we’re working with a series of regular meetings with me serving as a guide. One of the activities is looking at a suite of courses that are currently offered, and considering alternative approaches. The situation is that there is a job task... more
More employees than ever are working remotely. According to Globalworkplaceanalytics.com, the number of employees who work from home has grown by 159% since 2005, more than 11 times faster than the rest of the workforce. Sales is no exception; FlexJobs’ list of the most popular work-at-home jobs includes sales representatives,... more
Anyone who has ever taught a class or managed training knows one thing: not all learners are stars in class. Some do well in training modules while others struggle. Some people test well and others don’t. It’s easy to think that this is just the way learning is, but did... more
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. And this would be wrong for many reasons. Instead, you should have multiple measures and a clear idea of what ‘acceptable’ is.... more
Litmos is honored to take home the Gold Best Advance in Leadership Development Award in Brandon Hall Group’s 2019 Excellence Awards. We partnered with TTEC in this award submission because there truly isn’t anyone else who has innovatively used learning technology to create a leadership development program the way TTEC... more
Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted by The Conference Board, CEOs globally expressed concern over the idea that customer experience will be more important than products. From The C-Suite Challenge, 2019: “Worldwide, CEOs agree they need... more
One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma of lack of ‘engagement’. Another important promoted issue, particularly in the area of customer experience and success is ‘brand promise’. Here, it’s about an offer to the customer that’s enticing... more
Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building autonomous vehicles. It’s October, the beginning of the last quarter of the year, and Sales Bootcamp doesn’t kick off until January. Like most rapid startups, hitting their annual goal is... more
What’s going to make the difference for an organization? These days, it’s about two things: optimal execution and continual innovation. And I think about those in particular ways: to achieve optimal execution you can’t just run training and provide performance support, you need to blend those two into a coherent... more
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey. Sales is where current challenges are discussed and in turn, promises... more
