Have you thought about ways your learning paths support your customers? Sometimes we don’t connect the dots between what our employees are learning and the experience we expect them to deliver to customers. When it comes to learning, it’s important an organization tie its business goals with employee education. This... more
Among the many areas drawing interest of late is that of adaptive learning. Enabled by technology advances, we can now begin to change learning on the fly. This can be a good thing, but it can also be used poorly, and can be a source of unnecessary confusion. The origin... more
Often we when think of enterprise learning, our minds go to “employee training,” but in our digitally and globally connected world, this is a sweeping over-simplification. The definition and boundaries of enterprise learning have rapidly expanded to include any link in the business value chain, including customers, partners, franchisees, vendors,... more
Recently, workplace learning expert Donald Taylor released the results of his annual L&D Global Sentiment Survey. In that survey, Taylor asked 885 people from 60 countries one single question: “What will be hot in workplace L&D in 2017?” The top answer, beating out social learning, micro-learning, and augmented reality, was personalized... more
Gamified learning has been in the public eye for a while now. The term was coined in 2002 by Nick Pelling, a programmer, but most most people probably became aware of gamification around 2010, when businesses started adding gamification to things like reward systems. It quickly became a buzzword when... more
The goal of learning in any workplace is to be, well, better. Better at serving customers. Better at increasing efficiency. Better at employee development. Better at staying ahead of the competition. All of that is achievable with the options in learning today, but how often are we really taking advantage... more
Data security has been front page news the past couple weeks with data-sharing scandals and allegations that personal data may have been used to attempt to influence the outcomes of the 2016 U.S. presidential election and the Brexit vote. Companies involved in these types of scandals face more than potential drops... more
With Saint Patrick’s Day tomorrow, it’s tempting to start thinking about luck. Who gets it and why? How come some people seemingly stumble into winning situations every time? We all know “that person” — the one for whom casinos and lottery tickets were made. They always seem to win without... more
Retail organizations face the unique challenge of training sales associates on an often ever-changing catalog of products. Associates need to be knowledgeable about the latest items in the store as much as ones that have been sold for years. Plus, Retail customers have never been so knowledgeable. They’ve often done... more
It’s easy, with all the buzz around new technologies, to get excited about the possibilities. We can imagine implementing machine learning, chatbots, Virtual and Augmented Reality, the list goes on. However, in the excitement of the potential new, we can’t forget the possible now. There are things that are of... more
