Accessibility for Ontarians with Disabilities Act (AODA): Training for Inclusivity in 2025

Oct 22, 2024 | Articles

If you work in Ontario, Canada you’ve likely heard about the Accessibility for Ontarians with Disabilities Act (AODA). That is because Ontario is leading the way in accessibility with the aim of being fully accessible by 2025. For businesses operating in the province, understanding and complying with AODA is not just about following the law; it’s about promoting inclusivity and creating more equitable experiences for everyone.

What is the AODA?

The AODA (introduced in 2005) is designed to identify, remove and prevent barriers for people with disabilities across key areas of daily life. The Act outlines standards and requirements that public and private organizations must meet over time to ensure that Ontario becomes accessible for all.

What must organizations do to be AODA compliant?

All organizations in Ontario must adhere to the AODA standards. The standards are:

  1. Customer Service Standards – your goods, services and facilities must be accessible to all customers, including those with disabilities.
  2. Information and Communications Standards – organizations must provide accessible internal and external information and communication formats.
  3. Employment Standards – there must be practices for accessible recruitment and equitable support for employees with disabilities.
  4. Transportation Standards – transportation companies must provide travel that is accessible and convenient for everyone.
  5. Design of Public Spaces Standards – your public spaces must be designed or modified to be accessible and welcoming for all.

The requirements and deadlines for compliance with these standards differ depending on the size of your organization and whether it is private or public.

What if you don’t comply with the AODA?

Failing to comply with the AODA can have serious consequences for your organization, from fines for individuals and organizations to reputational damage and a limited ability to attract a broad customer base or top talent. Customers and employees alike appreciate businesses that work towards barrier-free environments and create equal opportunities.

Why is AODA training important?

AODA training is not only an essential part of compliance; it also teaches how to create an accessible environment and build an inclusive culture. In Ontario, it is required for all employees, both staff and volunteers.

The Litmos AODA course collection ensures that employees understand the AODA’s requirements and how the Ontario Human Rights Code supports people with disabilities. The training also covers:

  • How to recognize and interact with a range of disabilities
  • Accessible options to reduce and remove barriers
  • Accessible customer service practices (mandatory training)

This collection consists of five stand-alone courses, including the mandatory AODA training, “Introduction and Accessible Customer Service Standards,” along with individual courses covering each of the work-related accessibility standards. This flexible format enables organizations to tailor learning pathways to their specific needs and provide just-in-time training for team members needing a knowledge refresh.

By taking steps today to ensure your organization meets the AODA’s requirements, you’re not only complying with the law but also contributing to a more accessible Ontario. Get started today by exploring our AODA course collection.