Emotional Intelligence

Emotions are important. They help us to learn new things, understand others and take action. Emotional intelligence, sometimes referred to as EQ (“emotional quotient”), refers to a person’s ability to recognize, understand, manage, and reason with emotions. People with a high level of EQ can use their skills to build strong relationships, resolve conflicts and influence others, all of which are elements of effective communication.

In this course, employees will learn and understand the benefits of being more emotionally intelligent. They will also find tips on how to improve their emotional intelligence and manage their emotions at work.