Customer Training Archives - Page 2 of 2

Jun 11, 2019 | Articles, Customer Experience, Customer Training, Enterprise Learning

Chalk up a Win-Win with Customer Training

The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to win. The gap between what customers expect and what actually gets delivered is real. 80% of CEOs think they’re delivering a superior experience, but only 8% of customers agree (Bain... more

Mar 21, 2019 | Articles, Customer Experience, Employee Experience, Enterprise Learning

How emotions influence education

Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we realize they influence everything we think and do. 1.Emotions drive decisions for learners and customers alike. Emotions are driving our decisions, and usually more than we believe they are. According... more

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