What’s going to make the difference for an organization? These days, it’s about two things: optimal execution and continual innovation. And I think about those in particular ways: to achieve optimal execution you can’t just run training and provide performance support, you need to blend those two into a coherent... more
Training is more than we often think it is. It’s a way to teach standards, procedures, processes. It’s also a way to lead by example to show what sort of experience you want your customers to have. It is in fact “setting the stage” for how you expect your people to... more
As do most articles in the L&D space, I frequently talk about what we should do. And, it occurred to me, that I could (and should) also talk about what we shouldn’tdo. So here’s my list of things to avoid. There’s no claim that this list is comprehensive, but it... more
Product training helps your sales force seal the deal. But how can you update your online training program on a regular basis to reflect the latest features and specs? In this article, I’ll share 6 tips to develop a successful product training courses for your employees. How To Develop Effective... more
