The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other manufacturing technologies. Add to that ever-evolving safety and environmental regulations, on which workers require regular training to remain informed and compliant. As a result of these ongoing changes, the global... more
You’ve heard it for the past few years; we’ve entered the Experience Economy. Brand loyalty is now built primarily on the experiences a company delivers to consumers. They buy, re-buy, and recommend based on how the company makes them feel above all else. Today, customer experience is more powerful even... more
A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration of success in sales. For the project, I talked to sales thought leaders, authors, and trainers, including Richard Harris, Mark Hunter of The Sales Hunter, Andrea Waltz, and Max Altschuler... more
A little more than a year ago, SAP implored other tech companies, “Don’t be creepy!” The request was in regard to data privacy and personalization (and I couldn’t agree more), but this admonishment applies in other ways as well, particularly in the area of customer experience. Since tomorrow is Halloween,... more
More employees than ever are working remotely. According to Globalworkplaceanalytics.com, the number of employees who work from home has grown by 159% since 2005, more than 11 times faster than the rest of the workforce. Sales is no exception; FlexJobs’ list of the most popular work-at-home jobs includes sales representatives,... more
Salespeople are notoriously tough. They have to be: it’s their job to hunt down prospects who will buy from them. They endure a lot of rejection along the way, and some sales compensation models still mean that a salesperson’s salary is dependent on their sales commission, meaning reps have to... more
Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building autonomous vehicles. It’s October, the beginning of the last quarter of the year, and Sales Bootcamp doesn’t kick off until January. Like most rapid startups, hitting their annual goal is... more
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey. Sales is where current challenges are discussed and in turn, promises... more
Before I jump into today’s post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE attendees to join my session in the Litmos Thought-leader Track on Wednesday, May 8 at 9AM (ET) in Room C. It will be a really fun, but insightful talk on... more
