I’m really encouraged by the amount of focus and attention leaders are beginning to put on the employee experience. Not the specific role or job deliverables, but the overall well-being and journey that an employee takes with their employer. Understanding the journey from your employees’ perspective helps provide valuable perspective... more
My editor here on the Litmos blog, Samantha Lang, commented that she had been hearing quite a bit about “group versus individual learning” the previous week at a learning conference, and wondered whether I had anything to say on the subject. When have I not? Not least because it’s been... more
Click to enlarge We’re not usually prone to being overly promotional on the blog, but… (you knew there was a “but” coming, didn’t you)? This month we’re celebrating things we love and let me tell you, we at Litmos really love our content. So, I want to dive into why... more
Click to enlarge Ah, February. It’s the month of celebrating love and romance — red roses, boxes of chocolates, a tête-à-tête over a candlelit dinner. But wait! Let’s not forget that valentines come in all shapes and sizes, and sometimes true love may manifest not just for a sweetheart, but... more
It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the organization. As a manager, would you like a fully engaged employee or a disengaged employee? How about as a customer? Engaged employees are more productive, efficient and happier. They have... more
Happy New Year! Are your learning programs ready for a fresh start or even just a little makeover? The name of the game is driving improvements throughout the organization and throughout 2020. If you need some extra motivation to create or enhance your learning programs, one fail-safe guiding principle is... more
Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special kind of person to be willing to go into a sales career whether it be B2B or B2C selling. It’s even more special to be good at it! Sales reps need... more
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other manufacturing technologies. Add to that ever-evolving safety and environmental regulations, on which workers require regular training to remain informed and compliant. As a result of these ongoing changes, the global... more
I’ve written before about learning experience design, but I want to take it a bit further. I think we can, and should, go for an aspirational goal, one that stretches us. I want us to work on “transformation.” So what do I mean by transformation? One way to think about... more
You’ve heard it for the past few years; we’ve entered the Experience Economy. Brand loyalty is now built primarily on the experiences a company delivers to consumers. They buy, re-buy, and recommend based on how the company makes them feel above all else. Today, customer experience is more powerful even... more
